Privacy Policy

Last Updated: 23-Jul-2026

NE Kitchen Solutions (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and the comprehensive rights you have under UK data protection law—specifically the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Data (Use and Access) Act 2025.

1. Who We Are & Geographic Boundaries

NE Kitchen Solutions is a family-run kitchen design studio based at 25 Commercial Street, Willington, County Durham, DL15 0AD. We operate as the “data controller” for the information you provide to us. Please note that our services are strictly restricted to customers residing within Great Britain.

2. The Information We Collect

We process your information securely to provide our services:

  • Information you give us: When you complete our enquiry form, call us, or email us, we collect your name, email address, phone number, and any specific details you provide regarding your kitchen project.

  • Information collected automatically: Like most websites, our hosting provider records basic technical telemetry (such as your IP address, browser type, and the pages you visit) to monitor website security and keep the site running. We also use a small, strictly necessary cookie to remember your privacy preferences.

3. How We Use Your Information & Our Lawful Basis

Under UK law, we must establish a valid lawful basis to process your data. We use your information for the following purposes:

  • To respond to your enquiry: Providing quotes, designs, and services you ask for on the basis of Contract (taking steps to enter into an agreement with you).

  • To keep business records: Managing correspondence and project history on the basis of our Legitimate Interests in operating our business effectively.

  • To keep the website secure: Monitoring technical data on the basis of our Legitimate Interests.

  • For analytics: In accordance with the Data (Use and Access) Act 2025, low-risk statistical and analytics cookies may be utilized to monitor website performance without explicit prior consent, though you maintain the right to opt out via your browser settings or our cookie management tool.

4. Sharing Your Information

We do not sell your personal information. We only share it where absolutely necessary with trusted third-party service providers who help us run our business (such as our website host and email provider), or where explicitly required by law. These providers act strictly on our instructions and are legally required to keep your information secure.

Third-Party Resources: Our website loads web fonts from Google Fonts and a small animation library from a content delivery network. When your browser requests these files, your IP address is processed by those providers. If you follow our interactive map link, Google may process your data under its own privacy policy.

5. How Long We Keep Your Data

We keep general enquiry information only for as long as needed to deal with your request, after which it is securely deleted. However, to comply with UK HMRC tax and corporate accounting audit requirements, any correspondence, designs, or quotes that result in a paid financial transaction or contract will be strictly retained for 6 years following the end of the financial year in which the transaction occurred.

6. Your Statutory Rights (Subject Access Requests)

Under UK data protection law, you have comprehensive rights regarding your personal data. You have the right to ask for a copy of your information; ask us to correct inaccurate information; request the deletion of your data; restrict or object to how we use it; and withdraw your consent at any time.

To exercise any of these rights, or to submit a formal “Subject Access Request” (SAR), please contact us at northeastkitchensolutions@outlook.com. We will conduct a reasonable search and respond without undue delay, strictly within one calendar month of receipt.

Note: In accordance with the Data (Use and Access) Act 2025, if your request is broad or requires further clarification, the statutory one-month clock will be paused until we receive the necessary details from you.

7. Keeping Your Information Secure

We take reasonable technical and organisational steps to protect your information against loss, misuse, and unauthorised access. However, no transmission over the internet can be guaranteed to be completely secure, and any transmission is at your own risk.

8. Mandatory Data Queries & Complaints Procedure

NE Kitchen Solutions takes all data privacy queries seriously. In accordance with the statutory obligations introduced under the Data (Use and Access) Act 2025, you have a formal right to lodge a complaint regarding how your data is handled.

Under UK law, you are required to submit any data protection complaints directly to us in the first instance to allow for an internal investigation.

  • How to Complain: If you have any questions or concerns about how we collect or use your data, please contact us directly at northeastkitchensolutions@outlook.com.

  • Our Obligations: We will formally acknowledge receipt of your data complaint within 30 days of submission, investigate the matter without undue delay, and provide you with a resolution outcome.

If you remain dissatisfied following our internal review, you retain the legal right to escalate your complaint to the Information Commissioner’s Office (ICO) at ico.org.uk or via their helpline on 0303 123 1113.

9. Contact Us

If you have any questions regarding this privacy policy or wish to update your information, please contact us:

  • Email: northeastkitchensolutions@outlook.com

  • Phone: 01388 365500

  • Address: 25 Commercial Street, Willington, County Durham, DL15 0AD